Frequently Asked Questions

Can ChemPoint deliver my order directly to our plant?

Absolutely! ChemPoint offers customers a competitive freight service while also allowing customers flexibility to utilize their own freight carrier. Please contact us to discuss the best way to service your account. Learn more about our freight service.

How can I get set up as a customer with ChemPoint?

It’s easy. Simply complete a credit application and provide your contact information (contact name, shipping address and billing address) by contacting the ChemPoint credit team:

For questions and further assistance with the set-up process please contact the Maintenance, Repair, and Overhaul (MRO) team at ChemPoint: CONTACT US

How do I place orders?

Once you are set up as a customer with ChemPoint, orders can be placed by email, phone or fax:

How do I set up ChemPoint as a vendor?

Depending on your procurement system, the set-up process varies. ChemPoint will be happy to provide you with the necessary information to complete this process. Please contact the ChemPoint team.

I have additional questions, how do I get them answered?

If you’re in North America, please contact us

I have technical questions – Can you help?

The MRO team at ChemPoint has the technical knowledge and capabilities to provide technical assistance. Ask a question from our Contact Us page

Tell me about your lead times and availability

Lead times and availability are a function of the product and your specific needs. ChemPoint will create a stocking strategy to best meet your needs. Please contact a member of the ChemPoint team to discuss your specific needs or leave a request using the contact form. We are happy to provide you more information on the service and support standards you can expect from us.

Tell me more about specialty lubricants at ChemPoint

Visit the About Us page to learn more about the partnership and meet your team

What are ChemPoint’s standard terms & conditions of sale?

ChemPoint’s Standard Terms and Conditions of Sale are available at http://www.chempoint.com/commercial-terms-and-conditions/north-america

What are my payment options?

ChemPoint offers a variety of payment options including payment by check, wire transfer, EFT and ACH. For further information or to discuss your specific needs please contact ChemPoint.

What if my end-use application is not listed in the set of industrial applications published on this website?

Maintenance, Repair, and Overhaul (MRO) is a broad market with many equipment types and requirements, so if you don’t see your application, please contact ChemPoint. 

Where does ChemPoint stock these materials?

ChemPoint stocks these products in Bensalem, Pennsylvania (North America) 

Who is ChemPoint?

ChemPoint is the leader in the sales, marketing, and distribution of specialty and fine chemicals in North America and EMEA, engaging in exclusive product line relationships with premier manufacturers. Under its umbrella are 90 supplier partners representing more than 200 global product lines. Learn More 

Will there be any changes to the product(s)?

No, all products will continue to be Dow Corning branded and presented in original packaging.

Testing & Technical Support

Technical support is available starting with our trained distributor network to answer product related questions and help with making product recommendations. Applications requiring more consideration may make use of Dow Corning Technical Customer Service, and beyond this Application Engineers are available to more fully work with prototypes or design/perform testing which helps to identify the correct product solution through data creation.